Shipping

SHIPPING COSTS

$10.00 flat rate for standard shipping on all orders Australia-wide.

Free* standard shipping on orders over $120.00 Australia-wide. 

Free* delivery on orders within Rockhampton, QLD. 

*Large / bulky items will be quoted at time of purchase. Please note that some large / bulky items may be pick up only. This will be noted in the description.

DISPATCH

We aim to dispatch your order within 3 business days, but we may need up to 7 business days in times of high volumes. Orders received over the weekend will be processed on Monday.

You will receive an order confirmation email when you successfully order a product. You will then receive a shipping confirmation email once your order has been dispatched. As soon as your order is dispatched you will receive tracking information via email. 

Australia Post is currently experiencing network impacts and delivery delays due to Coronavirus. Please refer to your tracking number or email us at hello@onyxandpearl.com.au for more information on time sensitive orders. 

INTERNATIONAL SHIPPING

We ship Australia wide. Currently we do not ship Internationally. 

CONTACTLESS PICKUP

If you are near Parkhurst, QLD warehouse you can pick up your order free of charge.

NOTE: we are not open to the public and all pickups must be arranged prior. Just contact us at hello@onyxandpearl.com.au to schedule a time.

CHANGE TO ORDER

We will attempt to modify your order after it has been placed. Please contact us immediately at hello@onyxandpearl.com.au to request a change to your order. Unfortunately, depending on the status of your order, there are no guarantee.